Call Forwarding and Screening
When our receptionists receive your clients’ phone calls, the first thing we do is screen the call to determine if the call is important to your business. Depending on how you want your live calls handled, we can forward the calls to you directly, take a message, or send the caller to your voicemail based on your specific needs.
Local or Toll Free Number Available
When you sign up with our Live Receptionist service, you can chose from a local or toll free number. You can use this number as your primary business number or we can forward your business calls to the number of your choosing. Either way, our friendly receptionists will receive live calls for your business and route them according to your instructions to facilitate professional and smooth business communications.
Live Receptionist Service
When you sign up with our Live Receptionist service, you are projecting the utmost professional image for your company. Whether your business is a large, small, or start up business, it is important to be seen as an established company with credibility. There is no better way to connect with a client than to have a live representative from your company while you are busy growing your business. Often times you as a business owner don’t have time to make sure your important calls are answered and taken care of. When you sign up with our Live Receptionist service, we will filter the important calls for you and take care of the other calls to lighten your load. The best part about our Live Receptionist service is that our receptionists can perform essential tasks like an employee would. Except, you won’t have to go through hiring hassles and it will cost a small fraction of a full time employee because you are only paying for time actually spent on the calls.
Advanced Voicemail
You no longer need to be tethered to your phone. A copy of the voicemail will be sent to your email and accessed at your leisure from anywhere you have internet access. During after hours when a live receptionist is not available, we can program your calls to go to a designated phone number or send the calls directly to your voicemail.
Advanced Call Routing
Advanced call routing feature will allow the phone system to reach out to one or all members of your company as you see fit. Capabilities include ringing a group of phone numbers at once or, it can call a group of phone numbers sequentially. You can also use our phone system to establish different departments within your company.
Multiple Extensions
Another way to help project a more professional image for your company is by providing extensions configured to ring a specific department such a customer support, accounting and marketing departments. Our Live Receptionist service can then transfer calls to to the department that will best serve your client’s needs.
Auto Receptionist
You don’t want to miss an important call even after hours. Our automated voicemail system can direct your client to the right place even when the Live Receptionist is unavailable. During after hours, you can choose to send your clients directly to your voicemail, cell phone, home phone, or any number that you choose. We can setup a prompt for your client to enter an extension number and direct them to where you would be after hours so your business will never miss an important business communication. With our Live Receptionist service you can be sure that your clients can reach you no matter where you are in the world.
Audio Conference
Another value added tool included with our Live Receptionist service is audio conferencing. If you need to have a meeting with clients at multiple locations, you can use our Audio Conference feature to conduct your business in a group over the phone. A host code or a participant code will be provided when you and your clients call into our Live Receptionist before we transfer your callers to join in the audio conference.
Appointment Scheduling
With our Live Receptionist service you no longer need to worry about setting aside your valuable time to setup a meeting. Our Live Receptionists service can set appointments for you such as interviews, doctor’s appointments, client meetings, or anything where you need to meet someone at a time and location. Our advance appointment scheduling system will send out SMS and email reminder to you and your clients so that you stay up to date on your appointment schedule.
Outbound Calling
When you want to project a professional image, there is no better way to reach out to your clients than with the help of your staff. Our live receptionists can carry out tasks as if they are an essential part of your staff without the commitment of a full time administrator. We can reach out to your clients for tasks such as changes in appointments, employment verifications, or anything that your business requires.
Order Processing
Our Live Receptionist service can be effortlessly integrated into part of your Customer Service Department for your e-Commerce business. We can process orders from your customers and otherwise fill-in for you when you are unavailable to process an order or answer questions about your products or services.
Customer Service
Our Live Receptionists can be the face of your company and we take pride to make your company look good. When you entrust your company to us, we’ll help you project a profession image for your company so that you can grow your business and maintain happy customers.
Administrative Tasks
When you need help with your administrative tasks, let our Live Receptionist service take the load off your hands so that you can concentrate on your company. Our receptionists are professionals with skills in office productivity software and experiences running an office. You can trust our Live Receptionists service with tasks ranging from travel arrangements to appointment scheduling.